Bot Factory — Refund and Cancellation Policy
Last updated: September 24, 2026
This policy explains how cancellation and refunds work for Bot Factory paid subscriptions during the paid beta. It is part of our customer agreement together with the Terms of Service and Privacy Policy.
Contact: hello@botfactory.to.
1. Cancel anytime
You may cancel your subscription at any time:
- Through the Stripe Customer Portal linked from your Bot Factory account, or
- By emailing hello@botfactory.to from the email on your account.
Cancellation takes effect at the end of your current billing period. You keep access until that date. After that, paid features (including the website embed under a paid plan) stop unless you resubscribe.
2. Refunds
7-day refund on your first charge. If you request a refund of your first charge within 7 days of that charge, we will refund it in full, even if you already used the Service. Email hello@botfactory.to from the email on your account to request it.
After that, no partial refunds. After the 7-day window on the first charge, and for all later renewal charges, we do not refund unused days of the current period, unless the law requires a refund or we agree otherwise in writing. If you cancel mid-cycle after the first-charge window, your subscription simply does not renew.
Receipts are emailed from hello@botfactory.to. Billing history is also available in the Stripe Customer Portal.
3. Failed payments
If a renewal payment fails, the voice and chat button on your website immediately shows as Unavailable until payment succeeds. Stripe retries the charge for up to 1 week. If payment still has not succeeded after that week, the subscription ends.
To restore access during the retry window, update your payment method in the Customer Portal or contact hello@botfactory.to. You will not incur surprise overage fees (see below).
4. No overage charges
Plans use hard usage caps. When a cap is reached, the bot stops or limits further use until the next cycle or an upgrade. We do not bill unexpected overage amounts. You will not get a surprise charge for going over a cap — usage is capped instead.
5. Chargebacks
Please contact us before filing a chargeback so we can help. Unresolved chargebacks may lead to account suspension while we investigate.
6. Changes
We may update this policy; material changes will be noticed as described in the Terms. Price increases after the beta follow the notice rules in the Terms (for example at least 30 days before charging a higher Starter rate).
7. Contact
hello@botfactory.to — cancellations, billing questions, and refund requests.